General Info

Artwork Policies and Prices


Please provide all artwork in the following electronic formats:
• Adobe Illustrator (CS6/CC or lower) – AI, EPS, or vector PDF formats with all text converted to outlines.
• Adobe Photoshop (CS6/CC or Lower) – Only photographs may be accepted as Mac Compatible TIFF or PDF files at minimum of 300 dpi at imprint size. Do not embed any logos or text.

Artwork can be sent via e-mail to if less than 3 mb. If larger than 3 mb, upload via the web at Be sure to include your name, company name (if end client, include our client’s name), P.O. number, phone and fax numbers. Please provide font names if factory is typesetting, we may not have all fonts requested. Art with halftones, percentages, fades, or blends require factory review.

All artwork supplied will be retained in our files for two years.


Paper Proof: The first paper proof/e-proof is at no charge. Additional proofs may incur a $12.50 (V) charge for each paper proof/e-proof revision after the first revision. Production time begins after the faxed/emailed approval of the proof has been received.

Pre-Production Proof: Billed at $40.00 (V) and normal plate or screen charge unless otherwise stated. Production time begins after approval of pdf proof is received. Certain items are not available with a preproduction proof, call factory for details.

Metal Litho Pre-Production Proof: Call Customer Service for quote.

Popcorn Pre-Production Proof: $220.00 (P) per color

Ribbon Pre-Production Proof: $56.00 (V) plus die charge

Mirror Pre-Production Proof: $100.00 (P).


Prices: Effective 1/1/2017 – 12/31/2017. Prices are subject to change without prior notice.


Art Charges

An art charge of $40.00 (V) per hour may be charged to any orders requiring alterations to artwork. We will contact you before applying any charges to orders. As a courtesy, the first 15 minutes will be supplied at no charge.

Offset Printing Stock PMS® Colors

The following PMS®colors are available at no extra charge. Black, White, Pantone Yellow, 123C Yellow,165C Orange, 185C Red, 186C Red, 208C Maroon, 231C Pink, 266C Purple, 281C Navy Blue, Reflex Blue, Process Blue, 328C Teal, 343C Green, 347C Green,424C Dark Grey, 429C Light Grey, 469C Brown , 4665C Tan.

Screen/Pad Stock PMS® Colors

The following PMS® colors are available at no extra charge. Black, White, 012 Pantone Yellow, 165 Orange, 186 Red, 208 Burgundy, 266 Purple, 281 Navy Blue, 300 Medium Blue, Reflex Blue, 320 Teal, 347 Green, 342 Dark Green, 430 Grey, 464 Brown, Metallic Silver, Metallic Gold. Note: For stock PMS® colors on drinkware, check individual pages.

Consecutive numbering

Add 7 working days to your order. Set up charge $80.00 (P). Series changes, per change, are $10.00 (P). Random duplicates up to 25 pieces are $2.00 (P) each, and over 25 pieces are $1.00 (P) each. Numbering is available in a variety of sizes. We reserve the right to choose size based on overall layout and space available unless otherwise advised.


Litigation arising from alleged infringement of patents, trademarks and copyrights is the sole responsibility of the customer.

Hot Stamping Colors

Hot stamping foils and materials do not match PMS® numbers. Contact Customer Service for samples of colors.

Green Streak Rush Service

Green Streak Rush Service

Green Streak Rush Service is available for items that display the Green Streak Icon. Rush orders must meet the following requirements:

  1. Artwork and P.O. received by 11:00 am C.S.T.
  2. Good credit standing or credit card prepayment
  3. Catalog quantities only
  4. No email or paper proof. Call customer service to verify inventory and production availability.

Green Streak One Day Service: Artwork and P.O. received by 11:00 am C.S.T, order ships following day. Add $90.00 (V).

Green Streak Two Day Service: Artwork and P.O. received by 11:00am C.S.T., order ships two days later. Add $70.00(V).

Green Streak Three Day Service: Artwork and P.O. received by 11:00am C.S.T., order ships three days later. Add $50.00 (V).

Important: Day of receipt of artwork and P.O. does not count in rush service shipping calculation.

Production Policies


Fax or email purchase orders to American Greenwood at 800-335-8680 or Please include company name and PO # in subject line. No phone orders accepted. 

Lead time begins after final art approval. See individual pages for details.

Above Catalog Quantity Lead Time: Please call Customer Service.

Minimum Billing: Minimum invoice $50.00 (P).

Cancellation Charges: Cancelled orders will be billed $25.00 (Z) plus any art and other charges incurred up to time of cancellation.

Overruns and Underuns: A 5% over or under quantity is normal and will be billed accordingly. Popcorn and RFID Items a 10% over or under run is normal and will be billed. If exact quantity is required, please specify on order. There is no additional charge if available.

Specifications: Due to the nature of imported goods, specifications are subject to change without notice. If substitutions are made, they will be substantially equivalent in function and appearance.

Returns: Imprinted products: Returns must be authorized or will not be accepted. All claims must be placed within 10 days of delivery and any disputed product must be available for inspection.

Self-Promotion: Distributors will receive End Quantity Pricing on all catalog items and no set up charges for self-promotions. Must order catalog minimum quantity. Distributor logo/name must appear in imprint.

Production Time: Production time for each product is listed on each page. Production time begins after approval of the proof has been received.

Repeat Orders: Please refer to each specific item page for charges. Be sure to include all logo information (imprint colors, item numbers, logo, etc.) with every repeat order. Any artwork older than 2 years must be resubmitted and subject to appropriate new setups. *ANY ARTWORK ALTERED IN ANY WAY IS NOT CONSIDERED A REPEAT ORDER.

Unprinted products: Returns must be authorized by Customer Service and request made within 10 days of receipt. Returns made via prepaid freight and subject to a $50.00 (P) or 25% restocking fee (whichever is greater).

Changes to Orders: Changes to orders MUST be in writing.

Claims: Any damages or discrepancy in count of merchandise must be reported immediately within 48 hours of receipt of order or claim will not be honored. (Please read packing lists carefully.)

Consignee Billing: A $5.00 (V) charge will be added to all orders requiring consignee billing.

Co-op Programs: Co-op programs are accepted, but must be approved in writing by the factory before orders are accepted. A copy of the catalog or brochure that feature American Greenwood products must be submitted to validate the program. Please see handling charges below.


All orders are acknowledged by email. Contact Customer Service if you do not receive an acknowledgment within 48-72 hours before your order ships. It is your responsibility to contact Customer Service immediately if there are any discrepancies.


Terms are at net 30 days with approved credit if time for credit check allows. New customers will be asked to supply credit references and a deposit or full prepayment if needed.

Returned Check Policy: $100.00(P) service charge for all returned checks. Terms may be changed to prepayment with a cashier’s check or money order only for all future orders.

Cancellation Charges: Cancelled orders will be billed $25.00 (Z) plus any art and other charges incurred up to time of cancellation. All cancellations must be in writing.

Blank Goods: Available at Next Quantity Pricing. Catalog quantities apply. Minimum order $62.50 (V).

Errors: We cannot be responsible for errors resulting from copy that was received incorrect.

Credit Card Acceptance: We gladly welcome Visa, MasterCard, Discover or American Express for payment.


Random samples are available at no charge up to $20.00 (V). Any samples above that amount will be billed at end quantity pricing. We will advise if the request is chargeable prior to shipping.

Virtual Images: We provide product virtual images at no charge within 48 hours of receipt of the request. The first virtual will be at no charge. Any additional time on revisions over 15 minutes or re-creation of art may incur an art charge of $40.00 (V) per hour. We will advise if the request may be chargeable.

Spec Samples: Billed at $40.00 (V) and normal plate or screen charge unless otherwise stated. Production time begins after approval of pdf proof is received. Certain items are not available as a spec sample, call factory for details.

Packaging, Shipping and Delivery

Packaging Information

Special Packaging

1/bag………………….. $100.00/M (P)
2-10/bag…………….. $70.00/M (P)
11-25/bag…………… $50.00/M (P)
26-50/bag…………… $40.00/M (P)
51-100/bag…………. $20.00/M (P)
Other………………….. Call Customer Service

Shipping Info

F.O.B. Point: Factory, Shipping Dock.

Delivery Liability: Delivery liability with factory ends when merchandise is delivered to a freight carrier. If, for whatever reason, the carrier fails to make a timely delivery, the distributor still has a liability to the factory.

Special Handling (e.g. marking cartons, adding inserts, label attachment, etc.): Call Customer Service for special quotation.

International Destinations: All international orders will be supplied with proper documentation at no additional charge. Please provide a valid UPS or FedEx shipper number and billing address for that shipper number.

US Post Office Shipments: Any order requesting U.S. Mail as method of shipment add $15.00 (V) handling charge plus freight charge. This charge is waived if shipping to a military base.

Incorrect Shipping Address: UPS, Fed-Ex and other shippers bill us for address changes due to incorrect addresses given on the customer’s P.O. even though the packages are delivered to the given address. This also applies to incorrect information given orders shipped distributor 3rd party freight. All fees charged to us will be invoiced separately once we are notified. Invoicing may take up to 45 days due to freight company delays.

Handling Charge / Third Party Numbers: All orders shipped will incur a handling charge of $9.50 (V) per order. Orders billed to customer accounts will also incur this charge.

Drop Shipments: A $10.00 (V) charge will be added for each additional address after the first, plus all applicable freight and handling.

Shipping Weights: Product weights listed in catalog and on website are approximate. Final shipping weight may vary due to packaging. Freight information on website is for estimating purposes only and come from a third party. American Greenwood takes no responsibility for their accuracy.

Product Safety

Product Safety: All of our products meet current Federal safety standards. Call us for test or compliance questions. Products that may be used by children under 12 comply with the Consumer Product Safety Improvement Act. Tracking information may be obtained by logging on to Enter the codes printed on product in question to determine date and factory of manufacture.

California Proposition 65: The state of California requires warning labels on all consumer products that are shipped into California. American Greenwood will apply a California Proposition 65 Warning Label at no additional charge. It is the customer’s responsibility to notify American Greenwood if all or any part of an order may be sold or distributed in the State of California.

CALIFORNIA PROPOSITION 65 WARNING LABEL: The label reads as follows: This product may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Prices in this catalog are effective at the time of publication. Current pricing is available at and, those prices will prevail.

Artwork used in this catalog and on the website is for illustrative purposes only. It does not imply endorsement, nor are any of these items with this specific artwork for sale to anyone other than parties expressly authorized by the owner of such design.